Frequently Asked Questions
General
How do I place an order?
You can place an order directly on our website at www.magicalgiftsltd.com by selecting your product, customization options, and uploading your artwork. For inquiries or custom requests, feel free to email us at admin@magicalgiftsltd.com, and our team will assist you with proofs and a quotation.
What is your minimum order quantity (MOQ)?
Our standard MOQ is 300 units for regular products. For special products or unique requirements, we are happy to discuss and negotiate terms based on your needs.
Do you have stock items available?
We specialize in custom products, but we do carry a selection of stock items. Please contact us for availability.
What should I do if my order arrives damaged or incorrect?
If your order is damaged or contains incorrect items, please contact us with your order number and photos of the issue. We will review the situation and work with you to resolve it, either by replacing the products or offering a discount based on the nature of the issue.
What file formats do you accept for artwork?
We prefer vector files (AI, PS), but we also accept high-resolution PNG, JPEG, or PDF files. For best results, please ensure your artwork is at least 300 DPI.
Do you offer design services?
Yes, we provide free design services. If you need help with your artwork, our team is available to assist and will work with you until you are satisfied with the final design.
What is the shipping cost and delivery time?
The shipping rates will be calculated based on location. Delivery times depend on the product and customization complexity, typically ranging from 2 to 4 weeks after final approval.
Do you offer a satisfaction guarantee?
Yes, we stand by the quality of our products. If there is a defect or quality issue with your order, we will replace the affected items free of charge or offer a discount on future orders. Please contact us with any concerns, and we will work to make it right.
Products
Can I request custom Pantone color matching?
Yes, we can match Pantone colors for your product. Simply provide the Pantone number, and we will reproduce the color according to your specifications.
Do your products include accessories?
For custom products like lapel pins, accessories such as military clutches or rubber clutches are included at no extra cost. Additional options, such as magnet or deluxe backings, are available for an extra charge.
What packaging options are available for your products?
Our products typically come with free polybag packaging. We also offer additional packaging options, such as plastic boxes, velvet bags, and custom packaging, at an additional charge. Please contact us for more details.
Can I engrave my logo on your products?
Yes, we offer logo engraving services for products made of metal or PVC materials. Please provide your artwork, and we will ensure your logo is included.
Can you expedite my order?
Yes, we offer expedited production for an additional fee. If you need your products sooner than the standard turnaround time, please let us know, and we will provide options to meet your deadline.
Payment
What payment methods do you accept?
We accept PayPal & Bank Wire.
Shipping
How will my order be shipped?
All orders are shipped via FedEx or a comparable courier service. For shipments outside the USA, Canada, or Europe, please contact us for a shipping quote.
Will I receive tracking information?
Yes, once your order has shipped, we will send you the tracking information via email so you can monitor your shipment.
How long does it take to receive my order?
Delivery time varies depending on the product and order complexity. For example, lapel pins typically take 2-4 weeks, including production and shipping. For a more detailed timeline specific to your order, please contact us.
If you have any other questions or need assistance, feel free to reach out at admin@magicalgiftsltd.com. We’re happy to help!